FAQ

terms and conditions

The website www.pierrelouismascia.com is the property of Achille PintoS.p.A. with registered office at Via Della Chiusa n° 15, 20123 Milano (Italy), and is dedicated to present the products and services marketed under the sign “Pierre-Louis Mascia”.

Any information or request about Terms and Conditions or about any order placed on pierrelouismascia.com can be addressed to Pierre-Louis Mascia Customer Care by e-mail at customerservice@pierrelouismascia.com.

shipment & fees

Our online store ships worldwide, with few exceptions. Temporarily we do not ship in Russia and Brazil.

We ship Delivery Duty Paid (DDP) to all European countries. All charges, including customs duties and local taxes, are calculated and included in the final price at the time of payment. In these countries, the goods will then be delivered to the address indicated at no extra cost, in addition to the amount already paid at the time of purchase.

In the remaining countries, we ship Delivery Duty Unpaid (DDU). Any local sales taxes and / or customs duties, must be paid directly by the Customer to the courier for each order at the time of delivery and will not be refunded in the event that the items are returned.

Consult the list to find out all the countries, costs and duties terms related to your shipment:

Europe

  • Free shipping and Delivery Duty Paid for shipments to Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Luxembourg, Holland, Poland, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary.

  • Shipping Cost €30 and Delivery Duty Paid for shipments to Albania, Belarus, Bosnia and Herzegovina, Cyprus, Liechtenstein, Macedonia, Malta, Montenegro, Norway, Principality of Monaco, San Marino, Serbia, Ukraine.

  • Shipping Cost €30 and Delivery Duty Unpaid for shipments to United Kingdom, Switzerland.

North America:

  • Shipping Cost €30 and Delivery Duty Unpaid for shipments to United States of America, Canada

Asia Pacific:

  • Shipping Cost €30 and Delivery Duty Unpaid for shipments to Australia, Cina, Hong Kong, Japan, South Korea

Other countries:

  • Shipping Cost €30 and Delivery Duty Unpaid

Any information or request about shipment can be addressed to Pierre-Louis Mascia Customer Care by e-mail at customerservice@pierrelouismascia.com.

The Products will be delivered through DHL. Delivery times and methods are those generally applied by the aforementioned courier.

Once the Products have been dispatched, Pierre-Louis Mascia Customer Care will inform the Client by e-mail of this, explaining how to track progress.

We will deliver the Products purchased to the address provided by the Client and in accordance with the delivery procedure set out below:

  • The products will be dispatched by the aforementioned courier.

  • Delivery will be scheduled for between three and five business days from the date on which the order was confirmed by Pierre-Louis Mascia Customer Care. Express delivery is not currently available.

  • Delivery will be without appointment and at street level between 8.00 am and 19.00 pm, Monday to Friday.

  • The e-mail confirming dispatch will contain a code that the Client can use on the courier's website to track progress.

Please click here * to read the full Terms of Sale.

returns

The Client is entitled to withdraw from the contract concluded with Achille Pinto without giving any reason within 14 days from the date on which the Client, or a third party appointed by the Client, takes physical possession of the Products ordered.

In order to exercise the right of withdrawal, the Client must expressly notify its decision to withdraw contacting Pierre-Louis Mascia Customer Care by e-mail at customerservice@pierrelouismascia.com.

Pierre-Louis Mascia Customer Care will send confirmation of receipt of the request of withdrawal and all instructions to the Client's e-mail address without delay.

Please click here * to read the full Terms of Sale.

Privacy Policy Cookie Policy